CEO Blog

Your staff are the back-bone of your business. Happy, fulfilled people do good work, creating happy, fulfilled clients. Happy clients spread the word about your business and repeatedly purchase from you, increasing your potential for success. Of course, you can only do so much, and obviously can't be responsible for your employee's happiness all the time, but there are a number of areas within your control that can help to create the environment where staff can reach their full potential.

There's a lot of pressure on business at the moment - new tax policies, the state of the global economy and the much touted multi-speed economy. How is your business coping? What can you do to ensure your financials stay on track?

Having just returned from one month travelling in Europe with my husband, I have at my disposal some interesting observations on customer service - the effects of the lack of it and the tremendous value of receiving great customer service. How highly does your business value customer service? What are some of the things your staff can do that will make the difference? How do you create a culture of customer service and how do you determine if your efforts are successful? In the new world of instant communication with large groups of people, what are your customers saying about your business? And how do you save face if you miss the mark?