Customer Service Tips - articles & tools for success

A great collection of articles full of quick and easy tips for improving your customer service.

Ten quick and easy tips for improving your customer service.

Creating A Customer Service Culture
Category: Expert Talk > Sales & Marketing

How responsive is your organisation's customer service? Take this quick quiz.

No Service, No Profits; Know Service, Know Profits
Category: Expert Talk > Sales & Marketing
Vacation periods should teach all in business one important lesson. Customer service never goes (or must never go) on holidays.

Making The Telephone Work For Your Business
Category: Expert Talk > Sales & Marketing
The telephone is the first point of contact for most businesses yet many organisations seem to ignore its importance as a customer service tool.

Three Important Ways to Say "Welcome"
Category: Expert Talk > Sales & Marketing
I’ve just returned from an evening at my favourite local restaurant. What a great night! It is only Tuesday and, as usual, it was packed. Fran and John’s food is good, but hardly outstanding, so why is their business such a success? Why do so many other guests and I keep coming back?

Recently, a friend of mine went shopping for a four wheel drive. He chose the dealership where he wanted to finalise the deal. It was close to home. He then went shopping to other dealers and got the best price to offer "his" dealership. Things started well at his chosen dealership and he asked for a test drive. The salesman scurried off telling him to wait out the front...

Customer Service - A Matter Of Fact(ors)
Category: Expert Talk > Sales & Marketing
In business there are two factors which contribute to job satisfaction. In customer service it seems there is a similar dichotomy of factors. One set contributes to satisfaction and another set counters dissatisfaction.

Customer Insights
Category: Expert Talk > Sales & Marketing
How to better understand your customers and the reasons why.

Customer Care Starts And Ends With Your Phone
Category: Expert Talk > Sales & Marketing
Is your business dependent on communicating with customers by telephone? The telephone is often the first contact the customer has with your business. Customers – existing and potential - who phone your business are people with questions to be answered and problems to be solved.

When Tony Cassar bought Victory Blinds and Curtains, the company was in deep trouble. Now it is an award winner.

Who's Answering Your Phone
Category: Expert Talk > Sales & Marketing
What impression do outsiders get when they call your business/department/office?

Letters Can Have The Impact You Want
Category: Expert Talk > Sales & Marketing
In terms of the total volume of jobs, more than anything else, I am asked to write letters. It probably means that lots of marketers and managers realise the value of a crisp, clear communication that motivates people to act. Be it email, fax, SMS or mail, the communication has to be weighted just right.

Will You Do It For Less?
Category: Expert Talk > Sales & Marketing
Discounting and how to avoid being hurt when others want you to cut your costs - the steps we need to take to firstly clarify what's going on and then what we can do to fix things up.

One Service Fits All
Category: Case Studies > Sales & Marketing
A Sydney-based audio-visual systems company has rapidly expanded by a simple method — offer customers all they want and need.

Winning and Managing Clients Remotely
Category: Expert Talk > Sales & Marketing
Working with clients remotely doesn’t mean you can’t achieve a close working relationship.

Create Real Relationships For A Change
Category: Expert Talk > Sales & Marketing
What’s lacking in a lot of current marketing? Tips for success.

Is Your Image Working For You?
Category: Expert Talk > Communication & Media Skills
In all professional situations, during these few seconds the person you are meeting for the first time forms an opinion as to your ECONOMIC STATUS, EDUCATIONAL BACKGROUND, CREDIBILITY, CONFIDENCE and above all TRUSTWORTHINESS! In today’s competitive marketplace, if you are well groomed, appropriately clothed and "current" in your clothing style, thinking, skills, attitudes, and personality, you increase and enhance your chances of making a positive first impression.

Articles: Customer Service Tips