Are you and the people you work with “raving fans” of your products and services? More to the point, are you raving fans of the service you provide each other?
Recently I had lunch in a Melbourne restaurant that in my mind was famous. The décor was still sensational and the food extraordinary. I will be doing some investigation before I go back however. You see in my eyes staff relationships are not what thy used to be, and as a consequence what was once exceptional service, is now ordinary, meaning for me the whole experience I pay top dollar for, is now not worth it.
The great organisations in my experience are those where you ask people what kind of service they get from work mates and the answers are unreserved raves.
Here are 9 actions / behaviours that in my observation lead to high quality relationships with our work mates, the consequences of which are, service to the buyers of our products and services that is unsurpassed.
- We are continually asking our internal customers what they need, expect and desire and providing these in ways others want.
- We say please and thank you a lot. These are still 3 of the most powerful words in the English language.
- We communicate with one another with genuine enthusiasm.
- We praise each other publicly for service beyond the norm.
- We provide constructive criticism to each other in private when we feel performance is not up to its usual high standard.
- We keep our promises.
- We are open, honest and trustworthy.
- We go out of our way to create a sense of family in the workplace where integrity, respect, collaboration and the like are not just words but values we live by.
- We support and encourage each other as if our lives depend on it. (they do in my opinion)
I have seen a few workplaces where people behave like this. It is no coincidence in my mind that these same organisations are achieving what I call the five-fold bottom line, universal harmony, social responsibility, environmental sustainability, economic prosperity and spiritual validity.
The world needs workplaces living these common sense principles like at no time previously in history.
If I came to your workplace and asked your work mates about your service to them would I hear unreserved raves?
Buy Ian Berry's Audio Seminar CD from the Resource Centre:
What Real Leaders Do And Fake Ones Don't