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Increasing Customer Satisfaction

Business success can be determined by the ability to nurture a strong relationship with your customers. CRM and customer service tips are some of the tools at your disposal to create loyal customers.
Total 94 articles in this section.
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Creating A Customer-Centric Organisation

Monday 27 February 2012

Today’s business environment is characterised by highly competitive markets, tough economic conditions and demanding - but often less loyal - customers. Businesses worldwide are attempting to be more responsive to customer's needs by adopting strategic, customer-centric approaches. Discover the essential characteristics that organisations must possess in order for them to truly operate in a customer-centric manner.

The Ladder Of Customer Loyalty - Turning Prospects Into Evangelists

Monday 19 September 2011

Every business owner dreams of maximising the number of evangelists for their business. Evangelists are the people who will shout your praises from the roof-top and help you in building an ever-expanding loyal customer base - all for free. What more can you ask for? But how do you turn your prospects into evangelists?

Indentifying World Class Customer Service Opportunities

Monday 22 August 2011

As more and more businesses find themselves fighting against the tide of commoditisation, it is becoming increasingly difficult - and significantly more expensive - to differentiate from the competition. The least expensive way, is to develop true differentiation in customer service. But it has to be truly, exceptionally, noticeably different.

How To Compliment Your Customers And Prospects

Wednesday 30 March 2011

Sometimes we forget that selling is a basic interaction of two individuals. Making someone feel good helps nurture that interaction to a certain degree. It creates a positive impression or mood. People respond to a kind remark.

9 Tips For Building Customer Loyalty

Wednesday 23 February 2011

Why do we focus so much of our time and effort on tracking down new business, when our most profitable customers are the ones we already have?

Four Ways To Keep Customers Satisfied

Tuesday 9 November 2010

Lots of businesses put energy into customer service, when they should be focusing on customer satisfaction. So what’s the difference?

9 Steps To Building A Profitable Customer Relationship

Wednesday 13 October 2010

Success in sales depends directly on your ability to make yourself likeable, and create a positive experience for your customers.

If I Could Show You, Would You?

Tuesday 13 July 2010

What if I could show you how you could save money, would that be of interest to you? What if I told you that you could capture more market share, would you like to hear how we can help you do this?

Be My Guest

Tuesday 8 June 2010

In recent years many different businesses have begun to approach their clients differently.

How Would Your Customers Rate Your Service?

Monday 12 April 2010

Rendering exceptional customer service is both a responsibility and a smart business decision. Unfortunately, far too many salespeople view customer service as an administrative burden that takes them away from making a sale.

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