The #1 Leadership Communication Problem Preventing Your Employees From Doing Exactly What You Want
Communication is a catchall phrase for things that go wrong in companies and relationships. Unfortunately, the concept is too ambiguous to do anything constructive to fix it.
The Most Common Mistakes Managers Make
If there was ever going to be one skill, just one, that you as a manager could learn so that staff engagement is amplified and teams of workers unified, communication would be it.
5 Principles Of Directive Communication
Directive communication is an essential part of our influencing armory, helping us equip and develop those we are working with so we can create positive results, improved performance and increased confidence. These five principles can help you use directive communication confidently and effectively, while maintaining respect and courtesy.
Improving Survey Performance
How can you get better year-on-year improvements from your employee survey, particularly during times of great change? Here are some simple steps that you can take to get the best possible return on investment from this critical initiative.
Communicating In Teams
As dangerous as the illusion of communication taking place, is the assumption that getting people together to communicate will solve problems. Often it just creates more!
Communicating With The Four Personality Types
For a leader to have significance, the message must have significance. Significance to the audience (the follower) - not just the leader!
Design Employee Communication Strategies That Engage - And Can Be Measured
For your employee communication strategies to engage employees (rather than simply inform) and for those strategies to be measured by business outcomes, you must first ask some basic questions ...
5 Ways Leaders Can Communicate Change
No matter what the issue is, even if it is just business as usual, having a good communicator as a CEO is critical to impact the culture of an organisation in a positive way.
Complaints - The Art Of Listening
Complaints can be one of our strongest learning tools for success. Your philosophy on communication is what creates either a battle zone, or a strong meeting place. A space that can stand between you and your client, or draw you together. It's largely in your hands.
The Art Of Woo: Selling Your Ideas To The Entire Organisation
Effectively selling ideas - using persuasion rather than force - is one of the most important skills that everyone from CEOs and entrepreneurs, to team leaders and mid-level managers, need to learn if they want to be effective in their organisations.
Imperfect Information Leads To Imperfect Decisions
Any reluctance to share and disclose the full suite of information which is available, necessary and, indeed, imperative, actually impinges on the ability of service providers to offer that which will provide ultimate customer satisfaction. So, go ahead, give it to them - so that they can and will be able to do their job properly.
The Fifth Key To A Remarkable Workplace - Parables
The main ‘essential truth' you should take away from this article is that stories are a powerful resource for your business. Effectively used, they can define how your market perceives you, as well as help staff understand your core values.
5 Ways To Measure The Impact On Business Outcomes
This low cost, yet highly effective approach, will ensure that you can measure your employee communication strategies against business outcomes.
Exit Interviews - Too Little Too Late?
If your spouse was considering breaking up with you, would you want to know the reasons and concerns in advance so that you could sort it out? Or would you be content finding out after the divorce was filed, in the hope that you would get it right the next time? I'm guessing it's the former.
11 Top Tips For Putting Communication To Work
Communication is never a one way street. During my 20+ years of helping people be more effective in their relationships with others, I've developed some strategies I'd like to pass on.
The Business Case Behind Employee Entry And Exit Surveys
Keeping talented employees is a critical success factor given the current skills shortage. Employers need to devise new approaches to retain younger staff as baby boomers retire. The new generation of workers have high expectations in an employment market that lets them be choosy. It's also important to look at ways of keeping older staff, as the pool of younger resources will not be big enough.
Improve Your Bottom Line - Use Your Voice!
Some years ago Tom Peters advised business leaders to 'become performing artists'. CEOs and other company leaders hoping to engage, inspire and motive employees and wanting to project a convincing, authentic, distinctive company brand, ignore the power of the voice at their peril.
Asking The Right Questions
Knowing the right questions to ask can have a dramatic effect on our success. Not having good information or not getting the answers we need in doing our jobs can make all the difference in the world.
The Art Of Communicating
According to the Oxford Dictionary, the definition of communication is: "The art of imparting news and information". And it is an art. And as with all arts, it can be learned, and refined and analysed and monitored and measured and, perhaps eventually, perfected.
Employee Surveys
Employee surveys, when used properly, are a powerful tool in building a workforce that exhibit engaged and motivated characteristics.
Employee Survey Advantage
Ever heard an employee say, "I don't know why they survey us; they don't do anything with the results..."? This article outlines the "Rule of Twos" that can help keep companies on target by revealing easy to remember rules on how to take appropriate action after a survey.
Scoring Human Communication
When an organisation brings any new initiative into the environment, it seeks to find ways to validate the effectiveness and the return on investment - and rightly so.
How To Avoid 'A Failure To Communicate'
You've seen it in every classified ad and most job descriptions: must have excellent communication skills.
Communication Excellence
Improving communication is ranked in the top two or three issues in results of workplace effectiveness surveys time after time.
Goodbye, Good Luck And Thank You For Your Insights
A member of staff is leaving your business. You’ve organised the appropriate departure paperwork, calculated the moneys owed, and retrieved your keys, laptop, mobile, tools of the trade and uniform. The handover of their job responsibilities to another staff member has been successfully completed. Their desk has been vacated. All’s well that ends well. Or is it?
Business Language - It's All Smoke And Mirrors
There is a dastardly virus stealthily pervading the English language. It is insinuating its way into every facet of our culture and existence. It is slowly eating into the very fibre of the unspoken and written word. What is it? It is 'business or managerial speak' - overused, abused, clichéd, jargon-laden words and terms that have turned human processes, activities and thoughts into mechanical ones.
Exit Interviews - Make Them Count
Exit interviews are your last chance to gain valuable insights about your organisation from a departing employee. You also have the opportunity to help the employee prepare for their next career move.
Why An Internal Communication Strategy Is Critical To Businesses
If you have an internal communication strategy in place in your workplace, one that is transparent and open, this not only displays your sound management integrity but is a pro-active approach to building a culture of better directed, more committed and efficient employees.
The Six Principles Of Internal Communication
In a modern organisation, the power relationship of the executive and management team vis à vis the rest of the company has changed radically in recent years. It is often said that the primary responsibility of such individuals is to shareholders and owners. But if a happy and productive workforce is the best possible way to ensure a viable and growing return to those people, then an executive’s first role, QED, is to create the environment that will deliver it.
Communicating With Confidence In The Workplace
Would you like to be a more confident and capable communicator in your workplace? Do you wonder why some people are noticed and listened to at work, yet though you often have ideas to share, you find it difficult to get noticed or heard.
Communicating With The Opposite Sex
In many companies there is a very high proportion of male managers to females. This is causing major challenges in these organisations (although many are unaware it is an important issue).